Refund and Returns Policy

Last updated: October 4, 2026

Thank you for supporting Tico Explorers. Please review this policy before purchasing from ticoexplorers.com.

All Sales Are Final

All purchases are final. Tico Explorers does not accept returns or provide refunds for physical products or digital products, except where required by applicable law.

This policy applies to all products purchased through our website, including storybooks, coloring books, guidebooks, downloadable resources, and other merchandise.

Please review product descriptions, formats, quantities, and order details carefully before completing your purchase.

Physical Products

We do not accept returns or provide refunds for changes of mind, accidental purchases, or selection of the wrong product or format, except where applicable law provides otherwise.

Please confirm your shipping address before submitting your order.

Digital Products

Digital purchases are final and nonrefundable, except where required by applicable law. This includes downloadable books, coloring pages, guidebooks, and other digital resources.

Please review the file format and any printing or software requirements listed on the product page before purchasing.

If you experience difficulty accessing a purchased download, please contact us for assistance.

Order Cancellations

We do not accept customer-requested cancellations after an order has been placed, except where required by applicable law.

If Tico Explorers cannot fulfill your order, we will notify you and refund any payment for products we cannot provide.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, is defective, or contains an incorrect item, please contact us promptly with your order number, a description of the issue, and photographs where relevant.

We will review the issue and provide an appropriate remedy as required by applicable law. Please contact us before sending any item back.

Your Consumer Rights

Nothing in this policy excludes or limits rights you may have under applicable consumer protection laws, including any mandatory rights concerning faulty goods, products that do not match their description, nondelivery, or cancellation.

Where those rights apply, they take precedence over this policy.

Contact Us

For questions about your order or assistance with a product, please contact:

dba Tico Explorers
Email: pico@ticoexplorers.com
Website: https://ticoexplorers.com

Please include your order number when contacting us about a purchase.